Gliyas Shipping Policy
Worldwide Free Shipping
At Gliyas, we are thrilled to offer free worldwide shipping on all orders! No matter where you are, we’ll deliver our exquisite pearl and jewelry collections straight to your doorstep at no extra cost.
Delivery Timeframe
Orders typically take 2 to 4 weeks to arrive, depending on your location and customs processing times. While we strive to ensure your order reaches you as quickly as possible, please note that international shipments may experience delays due to factors beyond our control, such as customs clearance or local postal services.
Order Processing
Once your order is placed, our team will process and prepare it for shipment within 1-2 business days. You will receive a confirmation email with your order details and a tracking number as soon as your package is on its way.
Tracking Your Order
You can track your order status by logging into your account or using the tracking number provided in your shipping confirmation email. If you have any questions about your shipment or need assistance, feel free to reach out to our customer support team at [info@gliyas.shop].
Customs and Import Duties
Please note that customers may be responsible for any customs fees, taxes, or import duties imposed by their country. These charges are not included in the order total and are determined by local regulations. For more information, we recommend contacting your local customs office.
Lost or Delayed Packages
While we do everything we can to ensure your order arrives safely and on time, delays can occasionally occur. If your package is significantly delayed or lost in transit, please contact us, and we’ll work with the shipping carrier to resolve the issue.
Gliyas Return & Exchange Policy
We want you to love your Gliyas jewelry as much as we do. If you’re not completely satisfied due to product damage, we offer a 15-day free return and exchange policy. Please review the details below to ensure a smooth process.
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Eligibility for Returns/Exchanges
Returns or exchanges are only accepted within 15 days of receiving your order.
The item must be in its original condition, unused, and unworn, with all tags and packaging intact.
Returns/exchanges are only accepted for products damaged during shipping or manufacturing defects.
How to Initiate a Return or Exchange
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Contact Us: Send an email to[info@gliyas.shop] within 15 days of receiving your order. Include:
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Your order number.
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Pictures clearly showing the damage or defect.
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Wait for Approval: Our team will review your request and provide further instructions, including the return address.
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Ship the Item: Once approved, securely package the item and include a copy of your shipping confirmation email or order confirmation email inside the package.
Shipping for Returns/Exchanges
All return shipping charges must be pre-paid by the customer. Please note that any C.O.D. (Cash on Delivery) deliveries will not be accepted. You are responsible for any loss or damage to the item until it is delivered to us.
Processing Your Return or Exchange
Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.
Refunds will be issued to the original payment method. Exchanges will be shipped out as soon as possible, depending on product availability.
Non-Returnable Items
Items that are not damaged or defective cannot be returned or exchanged unless required by law.
Personalized or custom-made items are final sale and cannot be returned or exchanged.
Contact Us
For any questions or assistance with returns or exchanges, please email us at [info@gliyas.shop]. Our team is here to help!
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By using the Gliyas website and purchasing our products, you agree to our terms and conditions.